Services

We all live in an online world and I meet with most of my global clients using web conferencing facilities as well as in person.

KPIs Demystified

Andrew Ritchie is a globally recognised Key Performance Indicator (KPI) implementation specialist. Andrew provides a structured approach to ensuring your team understand and embrace performance management as a natural part of work. Our approach will help you implement a KPI structure that drives better results as part of the culture of your business.

We will guide you through asking the right questions that help you identify the few vital KPIs (Metrics) that connect your Strategy to your operations, ensuring that your people are removing the most important blockages that could prevent you from hitting your goals.  Every KPI is chosen because it sets you up for success.

Data-Driven Leadership

This service takes Performance Measurement to the next level, once you’ve completed the KPIs demystified process we’ll provide you with tools to enable you to be a better data-driven leader.

We will help you develop the communication structure that ensures that your KPIs drive the right conversations and the right behaviour in your organisation which are an essential part of an exemplary employee experience. We’ll help you to embed the new data-driven approach to decision making and help you engage your people in positively contributing to performance improvement.

You will unlock potential in all your people ensuring that everybody contributes at their highest level.

Strategic Planning

We will facilitate a strategic planning process that helps you create a strategic plan that will take your business the next level. You will create a Strategic Plan encompassing the three key areas outlined below.

People – You will identify the Who, Where and Why that form the core of your culture and will give you a strategic advantage in recruiting and retaining the best people.

Strategy –  You will identify the strategic direction of your business and the key elements that you need to deeply understand too ensure that you are leveraging your strengths and removing any blockages in your way.

Action –  Planning is nothing without action. You will identify the structure and processes that drive the action you need to take to execute relentlessly on your plan

Strategic Execution

Creating a Strategic Plan is an essential part owing your business but it is nothing without execution over time. We will help support and coach you as you create a culture where your people are engaged in contributing at their highest level, where success is celebrated and performance management is embraced as a natural part of work.  As your people enjoy more High Satisfaction Days engagement, retention and results improve.

You will implement the rhythms and processes that ensure that you discuss and act on the right KPIs, Projects and Tasks delivering better results.